How to stop Qantas points expiry

Did you know that Qantas points expire with 18 months of inactivity?

In the midst of Covid and unprecedented travel restrictions, many of us are nervous about the currency of points.

While many Qantas Frequent Flyer members ensure that they ‘earn and burn' points regularly, a surprisingly large number of people aren't aware that Qantas points expire after 18 months of inactivity. And in what is arguably good luck for Qantas, many may have already surrendered points without realising.

Read on to discover everything you need to know about Qantas points expiry (and learn how you can avoid it ever happening to you).

How and when do Qantas Points expire?

Using or earning Qantas Frequent Flyer points is known as ‘Activity'. This is the action of earning or using points. In the case of flights, for example, that's the date the flight was taken. For other activity, this could be the day you ordered a case of Champagne via Qantas Wine, shopped at the Qantas Online Mall or purchased something with points at the Qantas Store.

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Qantas points expire after 18 months of inactivity. That means, so long as you've registered some activity in the last 18 months, your Qantas points are protected from expiry. The clock starts ticking from the date of your last Activity until it is reset by a subsequent Activity.

If you're at risk of forfeiting Qantas points due to account activity, don't panic. There are many ways to earn or use Qantas Points directly or through program partners which we'll go into below.

How to check your Qantas account activity

To ensure your Qantas points don't expire, it's important that you check your Qantas account statement regularly. However, when you're looking for your latest Activity on your statement, be warned that you can only view the last 12 months. Chances are if you see nothing earned or credited in the last 12 months, you're most likely in the last 6 months until points expiry. In that case, you should either earn or use some points immediately or at very least ascertain when the last Activity occurred by contacting Qantas

Any account that is intermittently used is most at risk of losing its points balance, and it's not uncommon for friends or family members of savvy Qantas points collectors to be impacted. The irregular flyer, elderly, deceased estates or minors are the most obvious accounts at risk, so if possible, it pays to keep an eye on these accounts and/or to set calendar reminders to generate Qantas points earning or redemption activity.

What to do when Qantas points expiry is imminent

If you're less than a week or so from your 18 month activity anniversary, there are many ways that you can ‘earn or burn' points to ensure that your Qantas points are protected.

The quickest way you can ensure that your Qantas points don't expire is to redeem some of them. There are a variety of ways to do this, from booking a Classic Reward flight to shopping at the Qantas Store or even redeeming points for accommodation at Qantas Hotels.

However, if you're not in a position to redeem points, you'll need to earn some.

Aside from flying, which is of the cards for some of us right now, we've listed out some of the main ways you can maintain Qantas Points currency, below:

Qantas Shopping– hands-down is the cheapest and easiest way to avoid losing your points. Simply log in to Qantas Shopping and shop online at a over 300 retailers. You'll earn at least one Qantas point per $1 spent (and sometimes much more), so even small purchases can register points earning ‘activity' on your Qantas Frequent Flyer account.

Qantas Wine – Purchases at Qantas wine can earn you points on each dollar spent. Plus, Qantas regularly offers bonus points on some products. Points usually credit within 2-5 days, however, you may need to wait awhile longer.

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Low-cost options to prevent Qantas points expiry with time to spare

Woolworths – if you don't already shop at Woolworths, it might be time for a visit. Simply acquire a free Woolworths Rewards Card and connect it to your Qantas Frequent Flyer number. The great benefit is that the simple act of buying groceries, household goods at BigW or petrol at Caltex Woolworths is enough to safeguard your points. Woolworths only transfer every quarter, so this is not a good strategy for the last minute.

Rental Cars – Hire a car from Avis or Budget when you're on holiday. You can even use your private QFF number when hiring a vehicle for work.

Hotel points – If you're a seasoned traveller, chances are that you might have some points from a hotel scheme that could be transferred across to Qantas . These include Marriott Rewards (incl. SPG Starwood), Hilton HHonors, Intercontinental IHG, Hyatt Gold Passport and Choice Privileges. You could also choose to book accommodation via Qantas Hotels using your points stash.

Uber – Get taken for a ride with Uber to preserve your points.

Longer term strategies to avoid Qantas points expiry

Fly! – While flights are off the cards for most of us right now, the obvious option is to fly somewhere… anywhere! There doesn't even have to be a reason. Points should appear in your account within a day or two. Be careful to ensure that the flight you've booked earns Qantas points – some partner-operated flights may be exempt. Bear in mind that this could be an expensive option if you need to find last-minute return flights.

Qantas Credit Cards – A Qantas Frequent Flyer credit card can help you to rack up points regularly. Head here to review our selection of Qantas Frequent Flyer credit cards that could deliver a generous sign-on bonus and help you avoid your points expiring.

Insurance – Qantas runs its own health insurance brand and it also provides travel insurance under its own banner, which can be bought online at the time of ticket purchases.

Parking – Qantas has partnered with Secure Parking where up to 20,000 points a month can be earned for parking.

Airbnb With nearly 5 million homes worldwide, take a break and earn 1 Qantas Point per $1 spent on the booking. There are also regular offers for first bookings made through the partnership and potential to save loads of money with our top Airbnb booking tips.

Qantas Restaurants – Earn points at Qantas Restaurants by booking a table via Quandoo

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Tip: Don't try to earn points at the last minute

It's important to note that some activities and purchases take over three months to credit to your account, so it's best not to wait to the last moment for these to reset your activity. There may also be significant variation as to the regularity with which ongoing points from vendors reach your account.

Are you missing Qantas points?

In this situation – points equal activity, so it pays to double-check that you've received the Qantas points you've rightly earned. Here's how to ensure you haven't been short-changed:

1. Do an audit – Go back through all your flights in the last 18 months and check that all the points have dropped. Don't forget to check your Jetstar flights.

2. Check – Chase your credit card provider for any missing bonus points that you were supposed to be credited on minimum spend for a new credit card. Make sure you check the card provider's fine print about the time window for points crediting.

A note about Qantas Family Transfers

Take note that Qantas family transfers are excluded from being counted as activity for the purposes of retaining Qantas points currency.

Even if your Qantas points have expired, all is not lost

There is nothing stopping you contacting Qantas and pleading your case. While recovery of your points can't be guaranteed, many readers have reported that Qantas may, at their discretion, issue a Points Earning Challenge. In this scenario, members are asked to earn a certain number of points in a predefined time period in order to have their points balance reinstated.

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9 thoughts on “How to stop Qantas points expiry”

  1. The easiest way to keep points activity (and to get free points on the daily) is to install the Qantas Wellbeing app on your phone.

  2. I use my QFF points regularly and earn regularly but every year the seems to be a number of points that have ‘expired’ but I can never figure out why as I have been using and earning points. Any thoughts? ( I’ve never actually rung them and asked so maybe I should)

    1. Hi Jenny, that’s really curious. It’s an ‘all or nothing’ scenario – if you’ve registered no activity in an 18 month period, then all the points should expire. It’s definitely worth keeping an eye on your points activity and getting in touch with Qantas if something looks amiss. You can access a rolling statement from within the Qantas website. Cheers, Adele

  3. I was not aware that my frequent flyer could be cancelled. I did receive one notification in June but I know that woolworths had transversed at ,least a 1000 numbers either end of June or July. As I have had to change my PIN number, which I found difficult as I’m unable to have a real voice talk to me. I would appreciate letting me know a phone no so I can contact a real person.
    I am elderly and find it hard to follow the recorded voices. I’ve been with frequent flyer since 1995. Many thanks .

  4. If someone’s (like mine!) airpoints are expiring during the Covid-19 emergency, why doesn’t Qantas extend the expiry date until the emergency is over? Seems like they have done that for the Status people.

  5. I find the best way to save my points (and definitely the cheapest) is to download the Qantas Wellbeing app, (it wants you to sign up to their health insurance, but you don’t need to) and get a couple of points a day just for the steps you take. The amount you earn is very small, but it stops all your other point expiring!

  6. Jennifer Russell

    One member of my family transferred points to me in May, 2019. We tried to use them for an upgrade to Business Class in December, 2019 and January, 2020 but it seems these requests have failed. I am flying Qantas Sydney/Johannesburg tomorrow (06 January, 2020) – returning to my home base in Malawi, Africa. Please can you clarify when I need to book my next flight to Sydney in order to save the 151,250 points at present credited to my account.

    1. Hi Jennifer, upgrade requests can be very difficult to suceed with unfortunately. In order to ensure the points in your account don’t expire, you simply need to earn or redeem one Qantas point within an 18 month period. There is no requirement to fly, so this could be as simple as shopping via the Qantas portal. More ideas are in the post 🙂

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