Dubbed the ‘McDonald’s of pharmacy’, the Chemist Warehouse Group is the largest Australian pharmacy retail store group with a 50% market share and over 400 stores. As such, it’s not a wonder that you see the retailer everywhere you turn.
Because it’s so big, it pays to know that there is a Chemist Warehouse price match policy in place. After all, shopping for something specific brings peace of mind when you can take advantage of a comprehensive policy that will allow you to save when you see a lower price elsewhere.
Read on to discover how you can take advantage of the Chemist Warehouse price match policy to help you stretch your dollar just that bit further.
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Chemist Warehouse price match policy
The policy is called the ‘Lowest Price Guaranteed’ offer and applies to Chemist Warehouse stores and via online purchases at the Chemist Warehouse website.
If you’re able to find a cheaper price on the same item at another Australian registered pharmacy or retailer, then Chemist Warehouse will match to the dollar – and give you 10% off the difference.
If you’re thinking of taking advantage of a Chemist Warehouse price match, then there are two points to bear in mind:
- The comparison retailer with the cheaper price must be an Australian Registered Pharmacy or Australian Registered Retailer – that means, it must be an Australian-based business. Examples of businesses that do not match this policy are Amazon or eBay.
- You’ll get back 10% off the difference in pricing – that’s NOT 10% off the total retail price, just 10% off the price variance (which may be quite small).
How do you get a price match at Chemist Warehouse?
It’s quite simple to match pricing – simply present evidence either in-store or online for the like-for-like product and proceed to purchase the goods at the Chemist Warehouse (more on that below).
Does Chemist Warehouse price match in-store?
To obtain a price match in-store, you’ll need to bring in evidence with you. This could be in the form of a hard copy catalogue or possibly digital evidence like a photo or a webpage from the competing retailer.
Should you choose to purchase the product from The Chemist Warehouse, the discount for the price match will be applied at the checkout counter.
A word of warning – Chemist Warehouse staff may be obligated to contact the competitor to verify the price, should there be any doubt that the products compared are like for like or the evidence you provide is questionable.
Does Chemist Warehouse price match online?
To obtain a price match for goods purchased via its online store, you’ll need to send a direct link (URL) to the Chemist Warehouse showing the competitor’s website, product, and price. You should also offer a description including such details as the size/volume of goods.
Chemist Warehouse requires notification of the price match claim within 24 hours of a customer placing the order, so it would pay to screen capture and copy the URL prior to placing your Chemist Warehouse order.
If all is in order the price match will be approved and you’ll receive a refund for the matched price after you’ve paid for the order in full.
The Chemist Warehouse price match policy does not allow for purchases made through its Click and Collect service and it will factor in delivery fees via Australia Post in the overall online price-matching calculation.
Digging into the terms and conditions
Chemist Warehouse will not price-match international-based merchants or those that are exclusively online. It simply can’t compete with companies that don’t invest in brick-and-mortar stores in the suburbs.
The price matching policy is limited to the retail limit applicable or a maximum quantity of three of each product.
Other terms and conditions include restrictions on price matching a competitor’s products if they are:
- out of stock
- short-dated
- on clearance or discontinued
- part of a promotional offer (e.g. buy one get one free)
- purchases made through Click and Collect
You’ll even be able to score a price match if you spot an item in the Chemist Warehouse catalogue advertised on sale if you discover it cheaper elsewhere!
There is also no reason why a price match isn’t valid if you’re paying with gift cards.
Price Adjustment policy of the Chemist Warehouse
There is no formal price adjustment policy across the Chemist Warehouse group. Rather, consumers need to be educated prior to purchasing in-store. However, there are several things you could do to level the playing field:
- Depending on the type of product, you could return it and then repurchase the goods using the price match policy. You’ll need to ensure the goods are unopened/damaged and understand the returns policy.
- Discuss a discount on those or further goods, based on your ongoing business, particularly where you have a prescription or health product good needing to be bought on a regular basis. Money talks!
Postage and Shipping
The costs of any freight or postage of products to your address will be factored into any price-matching online requests.
A way to be smart is to purchase at least $50 of goods, triggering free shipping when you apply for a price match.
Frequent Flyer and Loyalty Programs supported by Chemist Warehouse
If saving money by price matching makes you happy, then you might be even more excited to discover that Chemist Warehouse purchases could unlock frequent flyer points. But with whom? Read on.
Can I earn Qantas Frequent Flyer Points with Chemist Warehouse?
Unfortunately, you can’t earn or redeem Qantas Frequent Flyer Points with Chemist Warehouse.
Collecting Velocity Frequent Flyer Points with Chemist Warehouse
When you purchase Chemist Warehouse goods via the Velocity e-store, you’ll earn 2 Velocity Frequent Flyer Points for every $1 spent.
Note that you’ll be unable to apply for a price match when purchasing this way. There are also some significant exceptions to what you can earn Velocity Frequent Flyer Points on.
Earn when you use American Express at Chemist Warehouse
Hold an American Express card? It’s worth knowing that you’ll be able to earn points at full value when you purchase goods via Chemist Warehouse. From time to time, Chemist Warehouse may run ‘spend and save’ promotions via Amex offers. It’s worth checking your American Express online account to learn about these promotions when they launch. Here’s an example of a targetted offer that’s been offered recently:
“Save the offer to your eligible Card and spend $100 or more, in one or more transactions, online or in-store at Chemist Warehouse Group by 31/12/2022 to receive one $20 credit. Limited to the first 40,000 Cards to save the offer. Exclusions apply.“
Collecting Commbank Awards with Chemist Warehouse
Chemist Warehouse also partners with Commbank Awards where consumers can earn 3 bonus points per $1 spent.
Obtaining cashback at Chemist Warehouse
Following in the footsteps of other retailers, Chemist Warehouse offers the ability to obtain a cash rebate when shopping at cashback programs in Australia. The discounts for Chemist Warehouse via portals such as Shopback and Cashrewards are often minimal but may be worth taking advantage of, if spending up big.
How to use Coupons and Vouchers at Chemist Warehouse
It pays to check online regularly as the Chemist Warehouse does sometimes provide discount codes for online shoppers. Codes have a limited lifespan.
Adding a coupon code is as simple as heading to the shopping cart, clicking the ‘Got a Voucher Code’ and entering the code.
Alternative Payment Options at the Chemist Warehouse
Buy Now, Pay Later services (BNPL) have dramatically increased in popularity and the two of the biggest are now firmly embedded into the Chemist Warehouse retail systems.
Chemist Warehouse Zip Pay
You can use Zip Pay to make purchases both online and in-store.
Chemist Warehouse Afterpay
You can use Afterpay to make purchases both online and in-store.
Will Chemist Warehouse price match competitors?
The key thing to ask yourself is – is the competitor either an Australian Registered Pharmacy or an Australian Registered Retailer?
These days, virtually all of the large pharmacy retailers have a significant presence, so it’s especially important that Chemist Warehouse price matches both in-store as well as online.
But don’t forget that the price match extends to retailers such as David Jones, Myer, and other big chain department stores.
Chemist Warehouse vs Priceline Pharmacy price match
Yes, the Chemist Warehouse price match policy will apply to Priceline Pharmacy goods.
Chemist Warehouse vs Pharmacy Online price match
Yes, Pharmacy Online is an Australian Registered Pharmacy, so the Chemist Warehouse price match should apply.
Chemist Warehouse Price Match vs Amcal price match
Amcal is an Australian brick-and-mortar chain of pharmacies and the Chemist Warehouse price match will be applicable.
Chemist Warehouse vs National Pharmacies price match
Chemist Warehouse price matching will apply to National Pharmacies.
Chemist Warehouse vs Terry White Chemmart price match
Yes, again there is no question that Chemist Warehouse will price match Terry White Chemmart.
Chemist Warehouse vs Amazon price match
Amazon is neither an Australian Registered Retailer, nor is it an Australian Registered Pharmacy, so Chemist Warehouse is very unlikely to price match Amazon.
Chemist Warehouse vs Big W price match
Yes, again there is no question that Chemist Warehouse will price match Big W.
Conclusion
Beyond getting great value by applying the price match policy to both in-store and online purchases, there are times when competitors strategically discount or make errors in pricing which you can use to save even more, by presenting the offer to the Chemist Warehouse.
Even though the price match only gives you a 10% discount on the differential, it still feels good and might be just a bit more convenient than going across town to save a few dollars.
FAQ – Chemist Warehouse Price Match Guide
Does Chemist Warehouse price match?
Yes, it has both an in-store and online policy. You can read all about Chemist Warehouse price matching here.
Does Myer price match Chemist Warehouse?
Yes, as Myer is an Australian retailer, there is no reason it wouldn’t price match Chemist Warehouse, provided goods are like for like.
Does Chemist Warehouse price match online goods?
Yes, provided the comparison retailer is either an Australian Registered Pharmacy or an Australian Registered Retailer.
What goods will Chemist Warehouse price match?
Fragrances, supplements, personal healthcare, skincare, weight loss medications and prescriptions will all be price matched by the Chemist Warehouse, provided they are like for like.
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