Could you be missing Qantas Double Status Credits?
In 2018, we’ve seen Qantas release an unprecedented three public double status credit offers. These popular offers were run in February 2018, August 2018 and October 2018.
We covered the offers extensively on site and saw many enthusiastic Qantas Frequent Flyers book up flights in an effort to fast track towards a goal of elite status.
Each Double Status Credit offer included terms and conditions that stated: “Status Credits may take up to six weeks after completion of travel to be credited to your Qantas Frequent Flyer account”.
And while many travellers have reported that Qantas Double Status Credits have posted very soon after the completion of the eligible flight, others haven’t been so lucky.
We’ve had several readers contact us recently to advise that Qantas Double Status Credits have not posted within the specified six week period. Oddly, some passengers have had DSCs from some flights credit quickly, while others have not credited at all.
I’ve personally experienced the latter, with some flights crediting and some not. And for me, the issue was present across two promotions – the August 2018 DSC offer, along with recent flights I took just after registering for the October 2018 promotion.
While I’ve since been able to successfully chase my missing status credits via Qantas, I wanted to provide some information to readers who may also be impacted.
First up, audit your account to check if you could be impacted
If you took advantage of one or more of the Double Status Credits offers this year and you don’t watch your status credits tick over daily (yes, it’s a thing), it might be worth undertaking a quick audit to identify whether any are missing. After all, every status credit counts – particularly when you’re well on your way to obtaining or retaining Gold or Platinum Qantas Frequent Flyer status!
Simply log in to your Qantas Frequent Flyer account and select ‘Points Activity’. You should be able to view a history of points and status credit activity all the way back to January 2017.
Double status credits post as a standalone line item and should include the date of the eligible flight they relate to. Below is an example of Double Status Credits being awarded to my account just a few days after completing an eligible discount economy trip:
If you’ve checked through your account and can identify that double status credits from flight sectors flown more than six weeks ago haven’t shown up, what can you do?
Check that your flight is eligible
Each Qantas Double Status Credits promotion required travellers to register online prior to booking. Additionally, there were requirements to book and travel on an eligible flight (usually one with a Qantas flight number) in an eligible time period.
If you’re missing status credits, but you’re not sure whether your flight met the criteria, check the terms and conditions of the individual offer before you go any further. We’ve linked to our Qantas Status Credits Offers page.
Flight eligible? Contact Qantas Frequent Flyer
If you’re sure that your flight is eligible, and the flight sector was completed more than six weeks ago, it’s time to contact Qantas to obtain the missing status credits. While you can do so by calling Qantas on 13 11 31, consider instead sending your request via email to [email protected]. This ensures a written copy of all correspondence for your records.
When contacting Qantas, it will help if you send a copy of your relevant Double Status Credits Offer registration confirmation email(s) and specify that you booked the impacted flight sector(s) during the eligible period.
Once your request has been reviewed and approved, you can expect Qantas to post the missing status credits to your account in a few days.
Have you been impacted by this somewhat annoying issue? Let us know in the comments!
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