Qantas has announced a new status extension initiative as part of an apology package. The news comes as the national carrier sets out to appease customers for its less-than-smooth operation of late.
To provide peace of mind when it comes to Frequent Flyer status, Qantas will ensure that eligible Qantas Frequent Flyer members will automatically retain their current status, even if they have not already retained in their own right.
As a result, loyal Qantas Frequent Flyers tiered Silver status and above will continue to enjoy the benefits associated with their membership level for another year.
How the 12-month Qantas Frequent Flyer status extension works
All Silver and above Qantas Frequent Flyers who are unable to achieve the Status Credits needed to retain their status will receive a 12-month status extension.
Unlike the previous status extension, there is no requirement to book a flight to trigger eligibility. Instead, frequent flyers will automatically see their status extended from the couch.
Who is eligible for the Status Extension?
Qantas will extend the status for all Qantas Frequent Flyer members who simply:
- hold Platinum One, Platinum, Gold or Silver status and have not been able to earn the required Status Credits to retain their status and;
- have a status end date between 31 July 2022 and 31 December 2022 (inclusive) or 31 January 2023 and 30 June 2023
Members who have received complimentary Gold status, or complimentary Platinum from a Platinum One member, as well as those on Status Hold are eligible to have their status extended if they meet the above criteria.
Frequent flyers whose membership ends in the aforementioned 2022 dates will see their status extended to 31 July 2023 to 31 December 2023, while memberships expiring in the 2023 dates above will be extended through to mid 2024 (between 31 January 2024 through to 20 June 2024).
There’s no need to book a flight or register for a status extension. Qantas will automatically extend your status by the dates above.
When does my membership year end?
Qantas Frequent Flyers can view their membership year end date on a current membership card. Alternatively, the date can be found on Qantas’ website via My Account or the Qantas App.
Once logged in at qantas.com simply navigate to the ‘Status Activity’ page. The membership year end date is displayed next to Status Credit information. If using the Qantas App simply click on ‘My QFF’ and ‘Learn More’.
Status credit rollover
With a year of guaranteed status in front of them, Qantas Frequent Flyers can rollover accrued Status Credits to help kick-start a new membership year.
Taking advantage of this credit forward could give Qantas members a valuable head-start on the race to accrue enough credits to retain their current status.
The number of credits members can rollover is capped at 40% of the status credits required to keep their tier. This is what that 40% rollover looks like for eligible tiers:
- 100 status credits for Silver
- 250 status credits for Gold
- 500 status credits for Platinum
- 1800 status credits for Platinum One
Most Status Credits, except for those received as a gift from Qantas (such as the Qantas Loyalty Bonus), will qualify for the rollover.
But wait there’s more
Qantas’ ‘sorry’ package includes other sweet treats that serve to butter members up as the airline promises to return to its best. These include:
- $50 flight discount for Australian and New Zealand-based members to redeem towards a Qantas-operated return flight
- Up to 50% more Classic Reward seat availability until mid 2023
- Additional Qantas Lounge invitation for members to enjoy or give as a gift
- Qantas Points gifted to Platinum and Platinum One members
Additional details of the status extension and other ‘sorry’ perks will be rolled out to Qantas Frequent Flyers via email today.
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Qantas l just need to remind you that the majority of customers that have been inconvenienced by all the flight cancellations and delays are BRONZE frequent flyers, the majority of Silver and above who will benefit from the status extension don’t pay for their tickets, their business does, but then you would already know that.