Good news. Qantas is making it easier for customers to find their credits, book and score double points or get refunded
Qantas has today released a ‘Find My Credit’ tool to assist customers locate the remainder of their flight credits lingering over from the pandemic, for bookings made up to and including 30 September 2021.
The new tool is a new move by Qantas to push customers to use their credits towards booking a trip before the deadline of 31 December 2023. With flights bookable 353 days in advance, the credit can be used for future flights taken until December 2024.
Customers will also earn double Qantas Points by registering via this link and then booking a QF numbered flight by 31 July 2023.
After the end of 2023, it’s expected that the flight credits issued by Qantas as a result of borders shutting will come to an end. There is currently $400 million in credits outstanding, comprising $250m of bookings direct with Qantas and $150m via travel agents and third parties.
How do I find my flight credit?
The new ‘Find My Credit‘ tool is accessible accessed via qantas.com. Customers will be able to search for all 4 types of travel credits – comprising Flight Credits, Qantas Pass, Qantas TravelPass and Qantas Credits using their original booking reference that is up to three years old, even if it has been reissued or converted to a Qantas Pass.
The system will search for credits using original booking details and surname or email address and automatically email the detail they need to redeem their credit to the address on file.
Customers who made bookings through travel agents will be able to use the tool to check their up to date ticket number and travel agent details.
Travellers holding a a Jetstar voucher will also be able to use the tool to help locate vouchers. Jetstar customers can continue to use LiveChat or the voucher balance checker at jetstar.com to help find their voucher or check their balance.
How to make a double points booking
Customers looking to make a double Frequent Flyer points booking will need to do so prior to 31 July 2023 by registering via this link and then booking a QF numbered flight.
Note that Qantas frequent flyer points will take 8 weeks to be credited to accounts, so this doesn’t present a particularly quick way to earn Qantas points.
Requesting a refund
80% of customers holding a flight credit are eligible for a refund and Qantas has streamlined process and paperwork to help ease the burden.
Customers with a booking directly through Qantas can call the Travel Credit Concierge Team on 1300 171 505 to request a refund. In coming weeks, they’ll also receive na email reminding them how to access a refund, if preferred.
Customers with bookings made through travel agents will still have to engage with their agent to process a refund.
And finally those 20% not eligible for a cash refund should contact Qantas to dicuss a refund.
Final thoughts – Is this enough?
All going well, millions of customers will be able to use the new Find My Credit tool to track down flight credits and book their next domestic or international trip before the end of the year.
Have you used your Qantas Covid flight credits yet?
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