JB Hi-Fi is an Australian retail company specializing in home appliances and electronics. Founded in 1974, it has since grown to become one of the largest electronics retailers in Australia, with over 200 stores in Australia and New Zealand.
JB HiFi is known for its high level of customer service and competitive prices. And it’s great to discover that there is a JB HiFi price match policy in place, that allows you to easily obtain a price match on identically stocked competitor products.
Read on to discover how you can take advantage of the JB HiFi price match policy to help your dollar go that bit further.
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JB HiFi price match policy
JB HiFi goes to lengths to make it clear that it does not source through the “grey-market” or direct import models, rather it uses authorised local distributors. JB HiFi believes this gives them the edge in after-sales support in the event that you have a problem or need to return a product.
JB Hi-Fi has a price match policy which states that if a customer finds a cheaper price for a product advertised by a competitor, JB Hi-Fi will match that price. This policy applies to identical products and is subject to certain terms and conditions, such as the product being in stock at both JB Hi-Fi and the competitor’s store, and the competitor’s advertisement being current and verifiable.
The price match policy is intended to ensure that JB Hi-Fi customers receive the best possible prices on products they purchase.
How do you get a price match at JB HiFi?
Requesting a match price is really quite simple – simply present evidence as requested either in the chat program on the JB HiFi website, call JB HiFi on 13 52 44 or discuss in-store with a sales representative.
Does JB HiFi price match instore?
To obtain a ‘JB Deal’ price match in-store, you’ll need to bring in hard-evidence such as a catalogue, digital evidence like a photo, or provide the team members with a website address that they can use to see the competitor deal.
Should you choose to purchase the product from JB HiFi, the discount for the price match will be applied at the checkout counter.
A word of warning – JB HiFi staff may be obligated to contact the competitor to verify the price, should there be any doubt that the products compared are like-for-like or the evidence you provide is questionable.
Does JB HiFi price match online?
To obtain a ‘JB Deal’ price match for goods purchased via its online store, you’ll need to send a direct link (URL) or a screenshot as per instructions that will be provided to you in your online chat. You’ll need to show the competitor’s product, price and website. You should also offer a description including such detail as the volume/size of goods.
Online comparisons must include any delivery costs.
JB HiFi school BYOD price matches
JB HiFi will price match the standard Apple Education discount in-store when a valid student ID card is presented.
Student discounts for Apple products are not available online.
JB HiFi price match exclusions
JB HiFi exclusions include:
- cashback offers
- store credits
- bonus and bundled promotions
- coupon promotions
- grey imports or direct imports not sold through an authorised Australian reseller
- commercial orders
- competitor advertising errors
- members only or subscription prices
- competitor clearance products
- products with restricted or limited quantities
Postage and Shipping
Online price comparisons must include any delivery costs.
JB HiFi price drop policy
If you order a product through Click & Collect and the price drops you’ll be offered a store credit, goods to the value of the difference, or a refund when you collect your goods in-store.
If for some reason a price changes, immediately after purchase and you’re unhappy with the situation you’re facing, you could:
- Return it and then repurchase the goods using the price match policy. Obviously, you’ll need to ensure the goods are unopened/damaged and understand the returns policy.
- Discuss a discount on those or further goods, based on your ongoing business, particularly where you may be purchasing consumable goods such as printer toner or ongoing software licenses.
Frequent Flyer and Loyalty Programs supported by JB Hifi
If you’ve made it this far and you’re hoping for some more good news around earning Frequent Flyer points on purchases, you may wish to stop reading right now…
Can I earn Qantas Frequent Flyer Points with JB HiFi?
Unfortunately, you can’t earn or redeem Qantas Frequent Flyer Points with JB HiFi, but you can buy discounted JB HiFi gift cards from the Qantas Marketplace – we’ve seen 15% off $100 cards with them going for 17,640 Qantas Points rather than the usual 20,760.
Collecting Velocity Frequent Flyer Points with JB HiFi
Unfortunately, you can’t earn or redeem Velocity Frequent Flyer Points with JB HiFi.
Earn when you use American Express at JB HiFi
Unfortunately, you can’t earn or redeem American Express Membership Rewards with JB HiFi.
Earn JB HiFi Perks with the JB HiFi loyalty program
It shouldn’t be surprising that with the lack of Frequent Flyer points on offer, JB HiFi has created its own loyalty program called JB HiFi Perks.
By simply joining up, you’ll receive a $10 welcome coupon, exclusive member discounts, early sales notifications and a birthday gift. Yay!
Obtaining cashback from JB HiFi
A quick visit to the Cashrewards website reveals a 1.5% discount on gift cards. you’ll be redirected to True Rewards when you click ‘Shop Now’. TCM does not give any explicit or implied warranty as to the legitimacy of the offer.
Heading over to the Shopback website and there isn’t anything for JB HiFi at the time of writing.
How to use Coupons and Vouchers at JB HiFi
Adding a coupon code is as simple as heading to the checkout after you’ve selected your purchases and entering the coupon code in the ‘Apply Coupon’ field. Coupons have a limited life and can only be used once.
Alternative Payment Options at JB HiFi
Buy Now, Pay Later services (BNPL) have dramatically increased in popularity and a good selection of the biggest are supported by JB HiFi.
JB HiFi Zip Pay
You can use Zip Pay or Zip Money to make purchases both online and in-store, up to $2,000.
JB HiFi Afterpay
You can use Afterpay to make purchases both online and in-store, up to a value of $2,000.
JB HiFi accepts Paypal in 4
PayPal Pay in 4 is available for online and over the phone purchases, up to $2000. At checkout, select PayPal and you’ll be redirected to log into your PayPal account.
Will JB HiFi price match competitors?
Seeking a price match is always going to be simpler when comparing two products from bricks and mortar retail outlets. The only real difficulty you may come up against is when you request a price match online, where delivery costs and comparing apples-with-apples becomes that little bit more difficult.
Will JB HiFi price match Officeworks?
There is no reason not to expect a price match to Officeworks products if you’re comparing like-for-like.
Will JB HiFi price match Harvey Norman?
JB HiFi will enthusiastically match the price of an identically stocked product at Harvey Norman.
Will JB HiFi price match Bing Lee?
Yes, naturally JB HiFi will price match Bing Lee, provided the product does not meet one of the JB HiFi exclusion criteria.
Will JB HiFi price match EB Games?
Yes JB HiFi competes aggressively against EB Games in some retail areas and willingly price matches.
Will JB HiFi price match Myer?
Yes JB HiFi will price match Myer, particularly in appliances, but they must be like for like.
Will JB HiFi price match The Good Guys?
Yes, JB HiFi competes strongly against The Good Guys and you should expect to be able to price match.
Will JB HiFi price match Amazon?
Yes, but remember that online price comparisons must include any delivery costs.
Conclusion
At JB HiFi, a price match is only going to get you to the competitor’s price, but no more. Unlike Chemist Warehouse, Bunnings, and Officeworks, JB HiFi doesn’t beat the price by another 5 or 10%.
Nonetheless, price matching can save you from having to travel across town or even waiting for a delivery. You’ll also be paying a fair market rate for your purchase. Happy shopping!
FAQ – JB HiFi Price Match Guide
Does JB HiFi price match?
Yes, it has both an in-store and online policy. You can read all about JB HiFi price matching here.
Does JB HiFi price match Amazon?
Yes, JB HiFi will price match Amazon. The Amazon price must be verified by JB Hi-Fi. Online price comparisons must include any delivery costs.
Does JB HiFi price match online goods?
Yes, provided the identical products are in stock at both the competitor and the relevant JB Hi-Fi store at the time of price matching. The competitor price must be verified by JB Hi-Fi and any online price comparisons must include any delivery costs.
What goods will JB HiFi price match?
The JB HiFi price match policy does not exclude any particular product ranges or stock categories.
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Does this work with products that are on sale? I am currently in the process of trying to find a Canon EOS R10 Mirrorless camera with a 18-150mm lens and i found it cheaper on a website called Camera warehouse. However, it is currently on sale for about $400 cheaper than it is at JB HI FI. Would the price match policy still work?
Hi Hari, provided the cheaper price meets all the eligibility requirements of the JB Hifi price match terms, then yes, you should be able to leverage the policy.
Can you do a better deal on your PlayStation 5 console
Hi Jessica, thanks for your comment. You will need to contact JB HiFi directly to ask about price matching specific products.