The David Jones price match policy is known as the “Price Promise.” This policy ensures that customers receive competitive prices by matching the price of identical items sold by other Australian retailers. If a customer finds an identical item available at a lower price elsewhere, David Jones will match that price, provided certain conditions are met.
Read on to discover how you can take advantage of the David Jones price match policy to help you stretch your dollar even further.
David Jones price match policy
The policy is called the ‘Price Promise’ and can be found on the David Jones website: https://www.davidjones.com/price-promise
It applies to bricks-n-mortar stores as well as online stores.
Our Price Promise is to offer competitive prices and match those of Australian and New Zealand retail stores and their online sites. Should you find a lower price for the same product elsewhere, we’ll happily match it provided that….
https://www.davidjones.com/price-promise
How do you get a price match at David Jones?
To obtain a price match in-store, you’ll need to bring in evidence with you. This could be in the form of a hard copy catalogue or possibly digital evidence like a photo or a webpage from the competing retailer.
You will need to ensure that:
- the product is identical
- any offers made by David Jones in respect of the product are also identically available from our competitor
- the product is in stock at their store or on their website
Does David Jones price match in-store?
Yes. simply head into your local David Jones store and inform a team member that you wish to obtain a price match.
Does David Jones price match online?
For online customers, before making your purchase chat with a David Jones team member here who will be able to review the request.
Important: Your price match request needs to be confirmed before completing your purchase.
If you are shopping out of hours email DJs the details to [email protected]
Note that the terms of the David Jones price promise rule out stores based in overseas countries.
Digging into the terms and conditions
While there is little to no data around the stated price promise, common sense should prevail.
The David Jones Price Promise does not extend to stand-alone online retailers, auctions, fire or liquidation sales, rack, clearance, warehouse outlets, and duty-free stores. Price matching is limited to stores in the same country.
Price Adjustment policy of David Jones
There is no formal price adjustment policy at David Jones. Rather, consumers need to be educated before purchasing in-store. However, depending on the type of product, you could return it. Ensure you understand the returns policy first.
Postage and Shipping
In general, many retailers may dispute an online price match if the shipping costs are distorted or subsidised by other purchases.
A way to be smart is to purchase goods of enough value to trigger free shipping when you apply for a price match.
Frequent Flyer and Loyalty Programs supported by David Jones
David Jones operates a program called ‘David Jones Rewards’ and it also offers its own range of Amex credit cards.
Can I earn Qantas Frequent Flyer Points with David Jones
Earn Qantas Points – Earn 1 Qantas Point per $1 spent on eligible purchases at David Jones. Simply join David Jones Rewards, link your Qantas Frequent Flyer account and choose Qantas Points to start earning on eligible purchases in-store and online.
Collecting Velocity Frequent Flyer Points with David Jones
Unfortunately, you can’t earn or redeem Velocity Frequent Flyer Points with David Jones directly, but you can accrue Velocity points if you purchase goods using a Velocity-linked credit card.
Earn Velocity Points – Shop online at the Velocity e-Store and earn AU$1 = 2 Points when you shop at David Jones. Purchases from some brands are not eligible for Points.
Obtaining cashback at David Jones
- TopCashback – Join to score cashback.
- Shopback – Get onboard now with ShopBack, the cashback phenomenon, to make your dollar go further.
How to use Gift Cards or Vouchers at David Jones
David Jones can supply you with gift cards either in-store or electronically by email.
Gift cards can be used to pay for a price match as per online price match instructions.
Alternative Payment Options at David Jones
Cash, gift cards, eftpos, BNPL and PayPal are all supported.
David Jones Afterpay
Buy Now, Pay Later services (BNPL) is supported with the inclusion of Afterpay both online and in-store.
Will David Jones price match competitors?
With both in-store and online price matching, David Jones does a good job with its price matching policy and we’ve laid out some examples for you below.
Chemist Warehouse vs David Jones price match
Yes, you’ll be able to obtain the best price on an identical product with a price match.
Harvey Norman vs David Jones price match
A David Jones price match will be available against Harvey Norman. Note that some products, particularly electronics can have bespoke product numbers unique to particular chains, making comparison difficult.
JB Hi-Fi vs David Jones price match
You’ll be able to price-match your electronics at JB Hi-Fi.
KMart vs David Jones price match
Though not so likely to find the same goods at KMart as David Jones, the price match policy also applies here.
The Good Guys vs David Jones price match
White goods will be price-matched against The Good Guys so you can choose where to pay the lowest price.
Target vs David Jones price match
Take your Target offer price into David Jones and get your price match.
Apple vs David Jones price match
We have not tested this, but a price guarantee should be applicable, particularly against Apple physical stores.
eBay vs David Jones price match
Yes, DJs will price match eBay, but goods will need to be originating from an Australian-based shop.
Amazon vs David Jones price match
Yes, DJs will price-match Amazon, but goods and the cost of delivery will need to be apples for apples and the goods will need to be coming from an Australian location, via Amazon Australia.
Conclusion
Whether it be buying clothes, homewares, furniture, electronics, or Christmas presents, a price promise is available from David Jones against competitor’s prices, both online and instore.
With a large number of stores in Sydney and Melbourne, you’ll be able to obtain a cheaper price at your local store without having to travel for miles to buy the competitor’s product.
About David Jones
David Jones, a large department store chain with over 40 stores in Australia and New Zealand, markets itself as offering premium products across clothing, homewares, furniture, fragrances, and electronics.
FAQ: David Jones price match
Does David Jones price match Chemist Warehouse?
Yes. Chemist Warehouse is an Australian retailer with a physical store presence, so the Price Promise applies for any identical health, beauty, or wellness product sold at both stores.
Does David Jones price match online goods?
Yes. Before completing your purchase, use the David Jones online chat to submit your price match request with a link to the competitor's product and price. If shopping out of hours, email the details to [email protected] and wait for confirmation before checking out.
Does David Jones price match?
Yes. David Jones calls it the Price Promise — find the same product at a lower price at any Australian or New Zealand retailer, in-store or online, and David Jones will match it. The request needs to be made before completing your purchase, either in-store or via online chat.
Does David Jones price match Amazon?
Yes — provided the product is sold and shipped by Amazon Australia, not a third-party marketplace seller, and delivery costs are factored into the comparison on both sides.
Does David Jones price match eBay?
Yes, but only for goods sold by an Australian-based eBay store. Private sellers, overseas listings, and auction-format listings do not qualify under the Price Promise.
Does David Jones price match Myer?
Yes. Myer is an Australian retailer with a physical store presence, making it one of the most straightforward price match comparisons at David Jones — particularly for clothing, homewares, and beauty.
Looking for more price match information?
We also cover these retailers: Chemist Warehouse, JB Hi-Fi, The Good Guys, Bunnings, Harvey Norman, Officeworks, EB Games, BigW and Myer.
