JB Hi-Fi is known for its high level of customer service and competitive prices. And it's great to discover that there is a JB Hi-Fi price match policy in place, that allows you to easily obtain a price match on identically stocked competitor products.
Read on to discover how you can take advantage of the JB Hi-Fi price match policy to help your dollar go that bit further.
JB Hi-Fi price match policy
JB Hi-Fi goes to lengths to make it clear that it does not source through the “grey-market” or direct import models, rather it uses authorised local distributors. It's a strategy which gives them the edge in after-sales support in the event that you have a problem or need to return a product.
JB Hi-Fi has a price match policy which states that if a customer finds a cheaper price for a product advertised by a competitor, JB Hi-Fi will match that price. This policy applies to identical products and is subject to certain terms and conditions, such as the product being in stock at both JB Hi-Fi and the competitor's store, and the competitor's advertisement being current and verifiable.
The price match policy is intended to ensure that JB Hi-Fi customers receive the best possible prices on products they purchase.
How do you get a price match at JB Hi-Fi?
Requesting a match price is really quite simple – simply present evidence as requested either in the chat program on the JB Hi-Fi website, call 13 52 44 or discuss in-store with a sales representative.
Does JB Hi-Fi price match instore?
To obtain a ‘JB Deal' price match in-store, you'll need to bring in hard-evidence such as a catalogue, digital evidence like a photo, or provide the team members with a website address that they can use to see the competitor deal.
Should you choose to purchase the product from JB Hi-Fi, the discount for the price match will be applied at the checkout counter.
A word of warning – JB Hi-Fi staff may be obligated to contact the competitor to verify the price, should there be any doubt that the products compared are like-for-like or the evidence you provide is questionable.
Does JB Hi-Fi price match online?
To obtain a ‘JB Deal' price match for goods purchased via its online store, you'll need to send a direct link (URL) or a screenshot as per instructions that will be provided to you in your online chat. You'll need to show the competitor's product, price and website. You should also offer a description including such detail as the volume/size of goods.
Online comparisons must include any delivery costs.
JB Hi-Fi school BYOD price matches
JB Hi-Fi will price match the standard Apple Education discount in-store when a valid student ID card is presented. Student discounts for Apple products are not available online.
The main benefits of the program include:
- Devices that are pre-vetted to meet the exact minimum specs and curriculum requirements of your child's specific school.
- Exclusive pricing and bundled accessory/warranty options available only through the online portal.
- Various payment and interest-free finance options are available at checkout.
JB Hi-Fi price match exclusions
JB Hi-Fi exclusions include:
- cashback offers
- store credits
- bonus and bundled promotions
- coupon promotions
- grey imports or direct imports not sold through an authorised Australian reseller
- commercial orders
- competitor advertising errors
- members only or subscription prices
- competitor clearance products
- products with restricted or limited quantities
Postage and Shipping
Online price comparisons must include any delivery costs.
JB Hi-Fi price drop policy
If you order a product through Click & Collect and the price drops you'll be offered a store credit, goods to the value of the difference, or a refund when you collect your goods in-store.
If for some reason a price changes, immediately after purchase and you're unhappy with the situation you're facing, you could:
- Return it and then repurchase the goods using the price match policy. Obviously, you'll need to ensure the goods are unopened/damaged and understand the returns policy.
- Discuss a discount on those or further goods, based on your ongoing business, particularly where you may be purchasing consumable goods such as printer toner or ongoing software licenses.
Frequent Flyer and Loyalty Programs supported by JB Hi-Fi
You opportunities to earn with JB Hi-Fi are limited:
Can I earn Qantas Frequent Flyer Points with JB Hi-Fi?
Unfortunately, you can't earn or redeem Qantas Frequent Flyer Points with JB Hi-Fi, but you can buy discounted JB Hi-Fi gift cards from the Qantas Marketplace – we've seen 15% off $100 cards with them going for 17,640 Qantas Points rather than the usual 20,760.
Collecting Velocity Frequent Flyer Points with JB Hi-Fi
Unfortunately, you can't earn or redeem Velocity Frequent Flyer Points with JB Hi-Fi.
Earn when you use American Express at JB Hi-Fi
Unfortunately, you can't earn or redeem American Express Membership Rewards with JB Hi-Fi.
Earn JB Hi-Fi Perks with the JB Hi-Fi loyalty program
It shouldn't be surprising that with the lack of Frequent Flyer points on offer, JB Hi-Fi has created its own loyalty program called JB Hi-Fi Perks.
By simply joining up, you'll receive a $10 welcome coupon, exclusive member discounts, early sales notifications and a birthday gift. Yay!
Obtaining cashback from JB Hi-Fi
JB Hi-Fi is not a big participant in the cashback apps space, but ShopBack does have some coverage:
How to use Coupons and Vouchers at JB Hi-Fi
Adding a coupon code is as simple as heading to the checkout after you've selected your purchases and entering the coupon code in the ‘Apply Coupon' field. Coupons have a limited life and can only be used once.
Alternative Payment Options at JB Hi-Fi
Buy Now, Pay Later services (BNPL) have dramatically increased in popularity and a good selection of the biggest are supported by JB Hi-Fi.
Zip Pay
You can use Zip Pay or Zip Money to make purchases both online and in-store, up to $2,000.
Afterpay
You can use Afterpay to make purchases both online and in-store, up to a value of $2,000.
JB Hi-Fi accepts Paypal in 4
PayPal Pay in 4 is available for online and over the phone purchases, up to $2000. At checkout, select PayPal and you’ll be redirected to log into your PayPal account.
Will JB Hi-Fi price match competitors?
Seeking a price match is always going to be simpler when comparing two products from bricks and mortar retail outlets. The only real difficulty you may come up against is when you request a price match online, where delivery costs and comparing apples-with-apples becomes that little bit more difficult.
Does JB Hi-Fi price match Officeworks?
There is no reason not to expect a price match to Officeworks products if you're comparing like-for-like.
Will JB Hi-Fi price match Harvey Norman?
JB Hi-Fi will enthusiastically match the price of an identically stocked product at Harvey Norman.
Does JB Hi-Fi price match Bing Lee?
Yes, naturally JB Hi-Fi will price match Bing Lee, provided the product does not meet one of the JB Hi-Fi exclusion criteria.
Will JB Hi-Fi price match EB Games?
Yes JB Hi-Fi competes aggressively against EB Games in some retail areas and willingly price matches.
Does JB Hi-Fi price match Myer?
Yes JB Hi-Fi will price match Myer, particularly in appliances, but they must be like for like.
Will JB Hi-Fi price match The Good Guys?
Yes, JB Hi-Fi competes strongly against The Good Guys and you should expect to be able to price match.
Does JB Hi-Fi price match Amazon?
Yes, but remember that online price comparisons must include any delivery costs.
Conclusion
At JB Hi-Fi, a price match is only going to get you to the competitor's price, but no more. Unlike Chemist Warehouse, Bunnings, and Officeworks, JB Hi-Fi doesn't beat the price by another 5 or 10%.
Nonetheless, price matching can save you from having to travel across town or even waiting for a delivery. You'll also be paying a fair market rate for your purchase. Happy shopping!
About JB Hi-Fi
JB Hi-Fi is an Australian retail company specializing in home appliances and electronics. Founded in 1974, it has since grown to become one of the largest electronics retailers in Australia, with over 200 stores in Australia and New Zealand. The good news is that a JB Hi-Fi price match is available.
FAQ – JB Hi-Fi Price Match Guide
Does JB Hi-Fi price match?
Yes, it has both an in-store and online policy. You can read all about JB Hi-Fi price matching here.
Will JB Hi-Fi price match Amazon?
Yes, JB Hi-Fi will price match Amazon. The Amazon price must be verified by JB Hi-Fi. Online price comparisons must include any delivery costs.
Does JB Hi-Fi price match online goods?
Yes, provided the identical products are in stock at both the competitor and the relevant JB Hi-Fi store at the time of price matching. The competitor price must be verified by JB Hi-Fi and any online price comparisons must include any delivery costs.
What goods will JB Hi-Fi price match?
The JB Hi-Fi price match policy does not exclude any particular product ranges or stock categories.
More price match information can be found here
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Can you do a better deal on your PlayStation 5 console
Editor’s note: Gaming consoles like the PlayStation 5 are eligible for the JB Hi-Fi price match, provided you can find the same model (disc or digital edition) in stock at another Australian retailer — Harvey Norman, Big W, Target, and Amazon AU are all fair game. Bring a screenshot or link showing the cheaper price and ask for a “JB Deal” at the counter or via the online chat. Note that bundle deals (e.g. PS5 + game + controller) won’t qualify unless the exact same bundle is available at the competitor — it needs to be apples for apples.
Does this work with products that are on sale? I am currently in the process of trying to find a Canon EOS R10 Mirrorless camera with a 18-150mm lens and i found it cheaper on a website called Camera warehouse. However, it is currently on sale for about $400 cheaper than it is at JB HI FI. Would the price match policy still work?
Editor’s note: Yes, sale prices absolutely qualify for a JB Hi-Fi price match — provided the deal meets the standard eligibility criteria. In Hari’s case, Camera Warehouse is an Australian retailer selling an authorised (non-grey market) product, so the price match should apply. The key things to confirm before heading in-store: the camera and lens bundle is listed as the same model/SKU at both stores, Camera Warehouse has it in stock, and the sale isn’t a clearance or members-only offer. If all of that checks out, bring a screenshot or URL of the Camera Warehouse listing and request the “JB Deal” at the counter.