Harvey Norman is an Australian multinational retailer specialising in selling electronics, computers, furniture, and bedding. Founded in 1982, by Gerry Harvey, it has 180+ outlets in Australia and has since expanded to several countries including New Zealand, Slovenia, Ireland, Northern Ireland, Malaysia, and Singapore.
The Harvey Norman Price Match policy is that it will match the lower price of a competitor for identical products. The price match applies to in-store and online purchases and covers local and international retailers. However, the competitor’s price must be currently available and verifiable, and some conditions and exclusions may apply.
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Harvey Norman price match policy
The policy is called the ‘Price Guarantee’ and applies to Harvey Norman stores and online purchases at the Harvey Norman website.
If you’re able to find a cheaper comparable product at another retailer, then Harvey Norman Warehouse will match it to the dollar. What’s more, they’ll honour that price guarantee up to 7 days after your purchase. Wow!
Straight from Harvey Norman: “We monitor pricing on a huge range of products online and in store – every day!”
How do you get a price match at Harvey Norman?
Price matching is quite simple at Harvey Normans. Simply present evidence either in-store or online to a Harvey Norman Online® Live Chat team member.
Once the price match request is verified, the team member will price adjust for you in-store at the point of purchase or the online store member will create an offer for you to purchase the product at a lower price.
What will I need to obtain a price match at Harvey Norman?
You’ll need to bring or supply the competitor’s current advertisement or website address, the offer’s end date, and any terms and conditions. Photographic evidence should be sufficient but a weblink is probably best.
There is also no reason why a price match isn’t valid if you’re paying with gift cards.
What are the Harvey Norman price match exclusions?
There are several exclusions, many to ensure that Harvey Norman is competing apple-for-apples with brick-and-mortar retailers and online competitors.
- Offers with cashback and bonus elements
- Bulk buys – think volumes likely to be resold or commercial quantities.
- Products with quantity limits
- Package deals
- Offers where delivery or installation is included (presumably, the product price can’t be verified)
- Offers not available to the public – trade, special events, clubs, memberships, and possibly Apple Reseller Educational pricing
- Display products, refurbished products, ex-demonstration products, auction items, or classified items
- Grey market items (shipped or sold by unauthorised distributors, or delivered directly to customers from overseas distributors)
- Pricing errors
- Products with pricing set significantly lower than the recommended retail price or market value.
What is not expressly apparent but will be expected is that the product must be an identical model and consumer credit will be considered.
If you’ve spent time negotiating a special deal with a competitor to receive a price match from Harvey Norman, be prepared to be disappointed.
Does Harvey Norman price match in-store?
Yes, contrary to what Harvey Norman says about its price guarantee online, customers can bring proof with them to the store and request a price match with team members on the shop floor.
Should you choose to purchase the product from Harvey Norman, the discount for the price match will be applied at the checkout counter.
A word of warning – Harvey Norman staff may be obligated to contact the competitor to verify the price, should there be any doubt that the products compared are like for like or the evidence you provide is questionable.
Does Harvey Norman price match online?
To obtain a price match for goods purchased via its online store, you’ll need to supply an image or send a direct link (URL) to a Harvey Norman Online® Live Chat team showing the competitor’s website, product, and price. You should also offer a description including such details as the size/volume of goods.
Once your price match request has been verified, an offer is created for you to purchase the product from Harvey Norman online.
TIP: Send your evidence to the Harvey Norman Online® Live Chat team prior to going physically to a store. They’ll be able to verify the price match or NOT – potentially saving you a trip to the store!
A point to note: Harvey Norman doesn’t explicitly rule our overseas retailers, but their exclusions appear to rule them out one way or another.
Price Adjustment policy of Harvey Norman
Having a 7-day price guarantee post-sale is a good price adjustment strategy. However, you might now be able to organise to revisit or return goods in that time.
Consumers should be educated prior to purchasing in-store, but there are several things you could do to level the playing field if you found you had overpaid drastically for a product:
- Depending on the type of product, you could return it and then repurchase the goods using the price match policy. You’ll need to ensure the goods are unopened/damaged and understand the returns policy.
- Discuss a discount on those or further goods, based on your ongoing business, particularly where you need to regularly purchase a consumable product regularly. Money talks!
Postage and Shipping
The costs of any freight or postage of products to your address will be factored into any price-matching online requests.
Frequent Flyer and Loyalty Programs supported by Harvey Norman
Most major retail chains are aligned with one Frequent Flyer program or another – who does Harvey Norman align with?
Can I earn Qantas Frequent Flyer Points with Harvey Norman?
Unfortunately, the general public can’t earn or redeem Qantas Frequent Flyer Points with Harvey Norman.
However, via Qantas Business Rewards, any business customer can join Qantas Business Rewards for free and earn 1 Qantas Point per $1 spent on all purchases with Harvey Norman Commercial. Terms and conditions do apply.
Collecting Velocity Frequent Flyer Points with Harvey Norman
Unfortunately, you can’t earn or redeem Velocity Frequent Flyer Points with Harvey Norman.
Can you earn American Express Membership Rewards when you use American Express at Harvey Norman?
Unfortunately, you can’t earn or redeem American Express Membership Rewards with Harvey Norman.
Obtaining cashback at Harvey Norman
At the time of writing a nominal 1% cashback was available on Harvey Norman from cashback site Cashrewards, via True Rewards. TCM does not give any explicit or implied warranty as to the legitimacy of the offer.
There do not appear to be any Harvey Norman cashback offers on Shopback.
Alternative Payment Options at the Harvey Norman
Buy Now, Pay Later services (BNPL) are very popular in the retail appliance space, probably due to the cost of big-ticket items such as fridges. Harvey Norman has a wide variety of payment options across its retail stores.
Harvey Norman Zip Pay
You can use Zip Pay to make purchases both online and in-store, up to a value of $1,000.
Harvey Norman Afterpay
You cannot use Afterpay to make purchases at Harvey Norman.
Harvey Norman Paypal
Split your purchase into 4 fortnightly payments, for a total value of $2,000 or less with Paypal.
Will Harvey Norman price match competitors?
The key thing to ask yourself is – is the competitor likely to offer for sale a directly comparable product to that stocked by Harvey Norman? In saying this, you’ll have more success if the product is held by a competing brick-and-mortar retailer and does not tick any of the exclusions discussed above.
Harvey Norman states: “The Shop With Confidence Price Guarantee means that we will match genuine advertised prices of leading Australian in store and online retailers.”
Does Harvey Norman price match Amazon?
Yes, Harvey Norman will price-match Amazon.
Does Harvey Norman price match Kogan?
Whilst Kogan is only an online store (and does very well), it is Australian-based and so Harvey Norman will price match Kogan.
Does Harvey Norman price match JB HiFi?
Yes, Harvey Norman will price match against JB HiFi – they are natural competitors after all.
Does Harvey Norman price match The Good Guys?
Of course! If Harvey Norman didn’t price match against The Good Guys, they’d be the bad guys.
Does Harvey Norman price match Bing Lee?
Of course, Bing Lee is considered as price-matcheable!
Does Harvey Norman price match EB Games?
Yes Harvey Norman will price match EB Games.
Are there other ways to save at Harvey Norman?
- Keep an eye out for cashback and discount offers on third-party websites
- Look out for clearance deals
- Sometimes you can obtain a discount when buying gift cards
- Scan the regular catalogues that can be found on the Harvey Norman catalogue section of its website
- Monitor the website for red hot deals
Can I use an ‘Interest Free’ payment option at Harvey Norman?
Yes. An interest free payment option is allowable if the competitor’s advertised price for the identical product includes an ‘Interest Free’ payment option (with the same payment term).
Conclusion
A price match policy is great to have, especially if the competition is not within a reasonable driving distance of your local Harvey Norman. Throw in the 7-day post purchase price match commitment and Harvey Norman suddenly becomes a bit more attractive to purchase from.
While Harvey Norman doesn’t price beat like Officeworks or Chemist Warehouse, the price match allows you to browse competitors online and then go in-store to see the actual product before you buy it. Happy Shopping!
FAQ – Harvey Norman Price Match Guide
Does Harvey Norman price match?
Yes, it has both an in-store and online policy. You can read all about the Harvey Norman price matching here.
Does Harvey Norman price match Amazon
Yes, but be aware of the Harvey Norman exclusions and ensure you are requesting a price match for exactly the same product.
Does Harvey Norman price match online goods?
Yes, however, there are some exclusions around online goods price matching so it would pay to familiarise yourself with those before requesting a price match.
What goods will Harvey Norman price match
All goods can be price matched, provided both Harvey Norman and the competitor have them in stock and they are not an excluded item.
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Hello, I am wondering if you price match furniture that are on layby please? Thanks from Susan.
Hi Susan, you’d need to contact Harvey Norman directly to ask. Best of luck.