David Jones Price Match: Does It Match Instore and Online?

The David Jones price match policy is known as the “Price Promise.” This policy ensures that customers receive competitive prices by matching the price of identical items sold by other Australian retailers. If a customer finds an identical item available at a lower price elsewhere, David Jones will match that price, provided certain conditions are met.

Read on to discover how you can take advantage of the David Jones price match policy to help you stretch your dollar even further.

Ways to Save More at David Jones

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David Jones price match policy

The policy is called the ‘Price Promise’ and can be found on the David Jones website: https://www.davidjones.com/price-promise

It applies to bricks-n-mortar stores as well as online stores.

Our Price Promise is to offer competitive prices and match those of Australian and New Zealand retail stores and their online sites. Should you find a lower price for the same product elsewhere, we’ll happily match it provided that….

https://www.davidjones.com/price-promise

How do you get a price match at David Jones?

To obtain a price match in-store, you’ll need to bring in evidence with you. This could be in the form of a hard copy catalogue or possibly digital evidence like a photo or a webpage from the competing retailer.

You will need to ensure that:

• the product is identical
• any offers made by David Jones in respect of the product are also identically available from our competitor
• the product is in stock at their store or on their website

Does David Jones price match in-store?

Yes. simply head into your local David Jones store and inform a team member that you wish to obtain a price match.

Does David Jones price match online?

For online customers, before making your purchase chat with a David Jones team member here who will be able to review the request.

Important: Your price match request needs to be confirmed before completing your purchase.

If you are shopping out of hours email DJs the details to [email protected]

Note that the terms of the David Jones price promise rule out stores based in overseas countries.

Digging into the terms and conditions

David Jones doesn’t publish detailed guidance beyond the core Price Promise terms, so the exclusions below are drawn from the general policy rather than an exhaustive published list.

The David Jones Price Promise does not extend to stand-alone online retailers, auctions, fire or liquidation sales, rack, clearance, warehouse outlets, and duty-free stores. Price matching is limited to stores in the same country.

Price Adjustment policy of David Jones

There is no formal price adjustment policy at David Jones. Rather, consumers need to be educated before purchasing in-store. However, depending on the type of product, you could return it. Ensure you understand the returns policy first.

Postage and Shipping

In general, many retailers may dispute an online price match if the shipping costs are distorted or subsidised by other purchases.

A way to be smart is to purchase goods of enough value to trigger free shipping when you apply for a price match.

Frequent Flyer and Loyalty Programs supported by David Jones

David Jones operates a program called ‘David Jones Rewards’ and it also offers its own range of Amex credit cards.

Can I earn Qantas Frequent Flyer Points with David Jones

Earn Qantas Points – Earn 1 Qantas Point per $1 spent on eligible purchases at David Jones. Simply join David Jones Rewards, link your Qantas Frequent Flyer account and choose Qantas Points to start earning on eligible purchases in-store and online. 

Collecting Velocity Frequent Flyer Points with David Jones

Unfortunately, you can’t earn or redeem Velocity Frequent Flyer Points with David Jones directly, but you can accrue Velocity points if you purchase goods using a Velocity-linked credit card.

Earn Velocity Points – Shop online at the Velocity e-Store and earn AU$1 = 2 Points when you shop at David Jones. Purchases from some brands are not eligible for Points.

Obtaining cashback at David Jones

• TopCashback – Join to score cashback.
• Shopback – Get onboard now with ShopBack, the cashback phenomenon, to make your dollar go further.

How to use Gift Cards or Vouchers at David Jones

David Jones can supply you with gift cards either in-store or electronically by email.

Gift cards can be used to pay for a price match as per online price match instructions.

Alternative Payment Options at David Jones

Cash, gift cards, eftpos, BNPL and PayPal are all supported.

David Jones Afterpay

Buy Now, Pay Later services (BNPL) is supported with the inclusion of Afterpay both online and in-store.

Will David Jones price match competitors?

With both in-store and online price matching, David Jones does a good job with its price matching policy and we’ve laid out some examples for you below.

Chemist Warehouse vs David Jones price match

Yes, you’ll be able to obtain the best price on an identical product with a price match.

Harvey Norman vs David Jones price match

A David Jones price match will be available against Harvey Norman. Note that some products, particularly electronics can have bespoke product numbers unique to particular chains, making comparison difficult.

JB Hi-Fi vs David Jones price match

You’ll be able to price-match your electronics at JB Hi-Fi.

KMart vs David Jones price match

Though not so likely to find the same goods at KMart as David Jones, the price match policy also applies here.

The Good Guys vs David Jones price match

White goods will be price-matched against The Good Guys so you can choose where to pay the lowest price.

Target vs David Jones price match

Take your Target offer price into David Jones and get your price match.

Apple vs David Jones price match

We have not tested this, but a price guarantee should be applicable, particularly against Apple physical stores.

eBay vs David Jones price match

Yes, DJs will price match eBay, but goods will need to be originating from an Australian-based shop.

Amazon vs David Jones price match

Yes, DJs will price-match Amazon, but goods and the cost of delivery will need to be apples for apples and the goods will need to be coming from an Australian location, via Amazon Australia.

Conclusion

Whether it be buying clothes, homewares, furniture, electronics, or Christmas presents, a price promise is available from David Jones against competitor’s prices, both online and instore.

With a large number of stores in Sydney and Melbourne, you’ll be able to obtain a cheaper price at your local store without having to travel for miles to buy the competitor’s product.

About David Jones

David Jones, a large department store chain with over 40 stores in Australia and New Zealand, markets itself as offering premium products across clothing, homewares, furniture, fragrances, and electronics.

FAQ: David Jones price match

Last Updated on 9 November 2026