Resolution & Support
At The Champagne Mile, we’re committed to providing accurate information and helpful content across all areas we cover. If you’ve had a positive experience, have ideas for improvement, or would like to raise a concern, we’d love to hear from you.
General feedback or questions
For general feedback, questions, or concerns, please contact us directly at [email protected]. We welcome your feedback and appreciate you taking the time to share your thoughts.
To learn more about The Champagne Mile, view our About page.
To understand how we work with partners and maintain editorial independence, view our Editorial Policy and Affiliate Disclosure.
To learn how we handle your personal information in accordance with Australian privacy principles, please view our Privacy Policy.
Concerns or complaints regarding financial services content published by The Champagne Mile
As a Credit Representative (Credit Representative Number: 511235) of QED Credit Services Pty Ltd (Australian Credit Licence Number 387856), we have a formal complaints process for concerns specifically relating to financial services content published on The Champagne Mile. This includes:
- Content relating to financial services products, such as credit cards or charge cards published on The Champagne Mile, and
- Our conduct in relation to financial advice, recommendations, or disclosure obligations
Concerns or complaints regarding a financial product you hold
The Champagne Mile is a digital content publisher. We do not issue financial products directly nor do we have access to or store personal information for individuals who may acquire financial products from banks or card providers after visiting The Champagne Mile.
If you are experiencing issues or have concerns related to a financial product issued by a bank or other financial services provider (such as problems with a card application, account issues or billing queries) we are unable to assist. Please contact your bank or card provider directly for support.
Our complaints process for financial services content
Step 1: Contact us
If your complaint relates to financial services content published on The Champagne Mile, you can email [email protected] with details of your concern, including any relevant information. We will acknowledge your complaint within 5 business days.
We will investigate thoroughly and aim to resolve it as soon as possible. If more time is required, we will keep you updated.
Step 2: Escalate to our licensee
If your complaint relates to financial services content published on The Champagne Mile and you are not satisfied with our response, you can escalate your complaint to our licensee, Pursuit Broker Services.
Pursuit Broker Services Pty Ltd
Email: [email protected]
Phone: 1300 817 662 (Option 3)
Web: www.pursuitbroker.com.au
Mail: The Complaints Officer, 31 Ardentallen Rd, Enoggera QLD 4051
Step 3: Escalate to AFCA
If your complaint remains unresolved after 30 calendar days, or you are not satisfied with the outcome, you may refer your concern to the Australian Financial Complaints Authority (AFCA), an independent dispute resolution service.
AFCA contact details:
Website: www.afca.org.au
Phone: 1800 931 678
Email: [email protected]
Mail: GPO Box 3, Melbourne VIC 3001