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FAQ: Exetel promo code
Can I upgrade or downgrade my Exetel NBN plan at any time?
Yes, Exetel allows you to change your NBN plan at any time without penalty. You can upgrade to a faster speed tier or downgrade to a more budget-friendly option via the My Exetel portal. The change usually takes effect within 1–2 business days, and your billing will be adjusted accordingly.
Does Exetel offer support for smart home devices on its network?
Yes, Exetel's internet services are compatible with most smart home devices including smart TVs, voice assistants (like Google Nest or Amazon Alexa), security cameras, and smart lights. However, optimal performance depends on your Wi-Fi setup and device requirements. For best results, Exetel recommends using a dual-band modem/router and placing devices within good Wi-Fi range.
What happens if there’s an outage or network issue with my Exetel service
If you're experiencing a service disruption, Exetel offers a Network Status page to check for planned maintenance or reported outages in your area. If nothing is listed, you can contact Exetel support 24/7 for troubleshooting assistance. In cases of extended outages, Exetel may offer service credits or temporary mobile data solutions, depending on the circumstances.
Exetel Terms and Conditions can be found here.