David Jones, a large department store chain with over 40 stores in Australia and New Zealand, markets itself as offering premium products across clothing, homewares, furniture, fragrances, and electronics.
It offers a price match policy known as the “Price Promise.” This policy ensures that customers receive competitive prices by matching the price of identical items sold by other Australian retailers. If a customer finds an identical item available at a lower price elsewhere, David Jones will match that price, provided certain conditions are met.
Read on to discover how you can take advantage of the David Jones price match policy to help you stretch your dollar even further.
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David Jones price match policy
The policy is called the ‘Price Promise’ and can be found on the David Jones website: https://www.davidjones.com/price-promise
It applies to bricks-n-mortar stores as well as online stores.
Our Price Promise is to offer competitive prices and match those of Australian and New Zealand retail stores and their online sites. Should you find a lower price for the same product elsewhere, we’ll happily match it provided that….
https://www.davidjones.com/price-promise
How do you get a price match at David Jones?
To obtain a price match in-store, you’ll need to bring in evidence with you. This could be in the form of a hard copy catalogue or possibly digital evidence like a photo or a webpage from the competing retailer.
You will need to ensure that:
- the product is identical
- any offers made by David Jones in respect of the product are also identically available from our competitor
- the product is in stock at their store or on their website
Does David Jones price match in-store?
Yes. simply head into your local David Jones store and inform a team member that you wish to obtain a price match.
Does David Jones price match online?
For online customers, before making your purchase chat with a David Jones team member here who will be able to review the request.
Important: Your price match request needs to be confirmed before completing your purchase.
If you are shopping out of hours email DJs the details to [email protected]
Note that the terms of the David Jones price promise rule out stores based in overseas countries.
Digging into the terms and conditions
While there is little to no data around the stated price promise, common sense should prevail.
The David Jones Price Promise does not extend to stand-alone online retailers, auctions, fire or liquidation sales, rack, clearance, warehouse outlets, and duty-free stores. Price matching is limited to stores in the same country.
Price Adjustment policy of David Jones
There is no formal price adjustment policy at David Jones. Rather, consumers need to be educated before purchasing in-store. However, depending on the type of product, you could return it and then repurchase the goods using the price match policy. You’ll need to ensure the goods are unopened/damaged and understand the returns policy.
Postage and Shipping
In general, many retailers may dispute an online price match if the shipping costs are distorted or subsidised by other purchases.
A way to be smart is to purchase goods of enough value to trigger free shipping when you apply for a price match.
Frequent Flyer and Loyalty Programs supported by David Jones
David Jones operates a program called ‘David Jones Rewards’ and it also offers its own range of Amex credit cards.
Can I earn Qantas Frequent Flyer Points with David Jones
Unfortunately, you can’t earn or redeem Qantas Frequent Flyer Points with David Jones directly, but you can accrue QFF points if you purchase goods using a Qantas-linked credit card.
Collecting Velocity Frequent Flyer Points with David Jones
Unfortunately, you can’t earn or redeem Velocity Frequent Flyer Points with David Jones directly, but you can accrue Velocity points if you purchase goods using a Velocity-linked credit card.
Earn when you use American Express at David Jones
You can use your David Jones Amex directly which delivers some unique benefits or you can use any American Express Credit to accrue Amex Membership Rewards.
Obtaining cashback at David Jones
Cashback programs in Australia such as Cashrewards and Shopback offer cashback in the 0-5% range typically.
How to use Gift Cards or Vouchers at David Jones
David Jones can supply you with gift cards either in-store or electronically by email.
Gift cards can be used to pay for a price match as per online price match instructions.
Alternative Payment Options at David Jones
Cash, gift cards, eftpos, BNPL and PayPal are all supported.
David Jones Afterpay
Buy Now, Pay Later services (BNPL) is supported with the inclusion of Afterpay both online and in-store.
DJ Credit Cards
David Jones has its own range of credit cards operated in conjunction with Amex.
Will David Jones price match competitors?
With both in-store and online price matching, David Jones does a good good with its’ price matching policy and we’ve laid out some examples for you below.
David Jones vs Chemist Warehouse price match
Yes, you’ll be able to obtain the best price on an identical product with a price match.
David Jones vs Harvey Norman price match
A David Jones price match will be available against Havey Norman. Note that some products, particularly electronics can have bespoke product numbers unique to particular chains, making comparison difficult.
David Jones vs JB HiFi price match
You’ll be able to price-match your electronics at JB Hi-Fi.
David Jones vs KMart price match
Though not so likely to find the same goods at KMart as David Jones, the price match policy also applies here.
David Jones vs The Good Guys price match
White goods will be price-matched against The Good Guys so you can choose where to pay the lowest price.
David Jones vs Target price match
Take your Target offer price into David Jones and get your price match.
David Jones vs Myer price match
Arch-competitor, Myer will be price matched.
David Jones vs Apple price match
We have not tested this, but a price guarantee should be applicable, particularly against Apple physical stores.
David Jones vs eBay price match
Yes, DJs will price match eBay, but goods will need to be originating from an Australian-based shop.
David Jones vs Amazon price match
Yes, DJs will price-match Amazon, but goods and the cost of delivery will need to be apples for apples and the goods will need to be coming from an Australian location, via Amazon Australia.
Conclusion
Whether it be buying clothes, homewares, furniture, electronics, or Christmas presents, a price promise is available from David Jones against competitor’s prices, both online and instore.
With a large number of stores in Sydney and Melbourne, you’ll be able to obtain a cheaper price at your local store without having to travel for miles to buy the competitor’s product.
FAQ: David Jones price match
Does David Jones price match?
Yes, it has both an in-store and online policy. You can read all about David Jones price matching here.
Does David Jones price match the Chemist Warehouse?
Yes, as the Chemist Warehouse is an Australian retailer, there is no reason it wouldn’t price match it, provided goods are like for like.
Does David Jones price match online goods?
Yes, provided the comparison retailer is either an Australian-based retailer and the goods are like-for-like.
Will David Jones price match Myer?
Yes, there is no question that David Jones will not price match Myer, provided the goods are identical.
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