Coles doesn’t match competitor prices, but it does run a different guarantee that’s easy to confuse with one. If an item scans through the register at a higher price than its shelf ticket, Coles gives you that item free, not just a refund of the difference.<\/p>\n\n\n\n
Coles has no published policy matching prices from Woolworths, Aldi <\/a>or anywhere else. Like Woolworths, it competes through its own specials cycle, Down Down markdowns, and the flybuys loyalty program rather than reacting to a competitor’s shelf price.<\/p>\n\n\n\n This is where a lot of confusion creeps in, so it’s worth being precise. A Coles spokesperson has confirmed the policy applies across all Coles supermarkets: if a single item scans at a price higher than what’s advertised or ticketed on the shelf, Coles gives you that item for free, rather than the price adjustment Australian Consumer Law would otherwise require.<\/p>\n\n\n\n It’s a scan-accuracy safety net, not a way to negotiate against a competitor’s catalogue, so don’t walk in expecting it to work like a price match at Kmart<\/a> or JB Hi-Fi<\/a>.<\/p>\n\n\n\t\tWhat the Price Scanning Promise actually is<\/h2>\n\n\n\n
How do you claim it?<\/h3>\n\n\n\n
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